FAQ

How does it work?

1. What is the scope of your services?

The scope of our services extends from concept and design, through architecture, project planning and management, software development, testing and system integration, to systems hosting and technical services. We also help clients develop:

  • ● enterprise management information systems,
    ● procurement systems,
    ● market-places,
    ● contract management systems and
    ● sourcing tools such as electronic tendering and auctions,

all with protected independent intellectual property rights. In addition, we are on contract with global organisations to support and maintain major business critical systems.

2. Which are your main types of software products?

Our products are mainly software and application development and support services, including enterprise market-places, procurement applications, catalogue and content management systems, supplier database management systems, file management systems, contract management systems, invoicing management systems, logistics and distribution systems, auctions and sourcing tools, K2 workflow, and so on. In addition, we have also built customer services and E-commerce type web sites.

3. Which companies can use your software and cooperate with your company?

  • Depending on which business model is selected, we can be contracted either by the end users themselves or by their agencies. We also have clients in the consulting field, and some companies use us to do the work but on-sell ‘their’ services at a premium. Typically our services apply to large and medium-sized enterprises which need information management.
    These include:
    ● government,
    ● manufacturing,
    ● petroleum,
    ● petrochemical,
    ● hospitality,
    ● finance & insurance
    ● telecommunications industries and transnational corporations.

4. How about the data confidentiality, security and integrity in your company?

We naturally keep to the provisions of our non-disclosure agreements regarding security and confidentiality. Software development data is kept highly secret and we also test the safety of the data. No information or data of our clients will be disclosed to the third parties.

5. What is your overall services philosophy?

Our service is guided by “On Time, In Budget and In Spec” for our clients. With long experience in professional software research and development, we have formed a perfect three-dimensional service framework.

6. What are your service delivery rules?

We offer descriptive information to our clients, such as software introduction, and provide the best system planning and design program according to the specific demands of clients. Moreover, we offer professional and effective technical training to our clients to ensure they understand the software functions
in a relatively short time.

7. How about the after-sales support?

  • Clients can choose the level of service according to their needs:
    • Technical Support: All software that we develop for clients are automatically supported. We have several systems and procedures to log, track and manage issues and problems referred by clients, with appropriate escalation procedures.
    • Maintenance Service Agreement: We also offer clients a more in-depth maintenance agreement to support existing systems, including the possibility of continuously enhancing the technology based on changing requirements and new developments..
    • Complete Management Service: Professional service management system, automatic tracking, processing and recording, in order to ensure that clients receive timely and effective services.

8. What about business integration?

Our sister company SRM Solutions, use our integrated technologies to help companies manage sourcing, purchasing and spend through a full range of strategic options; from management and sourcing to cost reduction and tactical supply chain programs. SRM Solutions’ achieve high savings by understanding and managing spend. These programs require the right combination of expertise, skills, technology, knowledge and experience to successfully design, deploy and maintain a sustainable program that is right for your company.